I’m feeling perplexed and not taken seriously. The only thing the receptionist could do was to send my complaint to the supervisor of the security supervisor. The front desk receptionist called the security supervisor and this guy told the receptionist that it was a completely normal conversation and the security guard in question did nothing wrong. I felt like I’m in a prison instead of a hotel. The agressieve stance of this security was way out of order. Eventually he left.Īfter comforting my girlfriend, I went downstairs to the reception to tell them I felt threatened and intimated by this action. He told me he was relaxed and was only asking questions, still not backing up.Īgain I tried to explain to him that we where laying in bed reading and where not aware of anything. Me and my girlfriend (in the bedroom) felt seriously intimidated. His eyes had massive pupils, he was chewing gum, and I got the feeling that he only needed a small excuse to hit me. They guy inched closer and was standing a couple of centimetres from my face and was telling again that he had a noice complaint. We didn’t hear anything, we where just reading in bed and told this to him. This guy was all puffed up, in a very aggressive and intimidating way he told me that there was a noise complaint about our room. I opened the door and there was a security person from the hotel. We where laying in bed, suddenly there was a really loud banning on the door. Hilton Hawaiian Village Waikiki Beach Resort.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Finest Punta Cana By The Excellence Collection All Inclusive.

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